PRIVACY POLICY

Bamboo Edge  |  bambooedge.com  |  Last Updated: 15 January 2026

 

This Privacy Policy describes how BambooEdge Industries Pvt. Ltd. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.bambooedge.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

At BambooEdge, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law. We'll notify you of significant changes via email or website notice. Check this page periodically for the latest version.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Account Details: Name, email address, phone number, date of birth

• Shipping & Billing: Addresses, payment information (processed securely through our payment partners)

• Order information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number

• Account information: Including your username, password, security questions and other information used for account security purposes

• Communication: Messages you send us, reviews, feedback, and customer service interactions

• Preferences: Product interests, communication preferences, wishlist items

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include:

• Website Usage: Pages visited, time spent, clicks, search queries on our site

• Device Information: IP address, browser type, device model, operating system

• Location Data: General location based on IP address (city/state level)

• Information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Analytics & Performance: Google Analytics (anonymised data), website performance monitoring tools

• Communication & Support: Email service providers, customer support chat tools, review and feedback platforms

• Payments & Logistics: Payment gateways (Razorpay, PayU, etc.), shipping partners (Delhivery, Bluedart, etc.), pincode verification services

• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. All third-party services are required to maintain strict data protection standards. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.

To Improve Your Experience

We use your personal information to personalise product recommendations, remember your cart and preferences, optimise our website performance, and send order updates and shipping notifications. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Marketing and Advertising (With Your Consent)

We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include:

• Sharing new product launches and special offers

• Sending eco-living tips and sustainable lifestyle content

• Inviting you to participate in surveys or reviews

• Using your personal information to better tailor the Services and advertising on our Site and other websites

You can unsubscribe anytime through email links or your account settings.

Security and Fraud Prevention

We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with You and Service Improvement

We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Payment Security

• Secure Processing: All payments processed through encrypted, PCI DSS compliant systems

• Multiple Options: UPI, credit/debit cards, net banking, cash on delivery

• No Storage: We don't store your complete payment details

• Fraud Protection: Advanced security measures to detect and prevent unauthorised transactions

Cookies and Tracking Technologies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality (cart, login, security) - these cannot be disabled.

Performance & Analytics Cookies: Help us understand how you use our website to improve performance. You can opt-out in cookie settings.

Marketing Cookies: Used for personalised advertising and retargeting. Easily disabled through cookie preferences or browser settings.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. You can manage cookie preferences using the cookie banner or by visiting our Cookie Settings page. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

We Never Sell Your Data. Your personal information is not for sale. Period.

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. We share information only when necessary. Such circumstances may include:

• Shipping Partners: Delivery address and contact details for order fulfilment

• Payment Processors: Secure processing of transactions (we don't store complete payment details)

• Service Providers: Analytics, email marketing, customer support tools (all bound by strict data protection agreements). With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping)

• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices

• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent

• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business

• Legal Requirements: If required by law, court order, or to protect our rights and safety. In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Privacy

BambooEdge does not knowingly collect information from children under 13 years of age. The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. If you believe we have inadvertently collected such information, please contact us immediately for deletion.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Data Security and Storage

Security Measures

• SSL encryption for all data transmission

• Regular security audits and updates

• Restricted access to personal information

• Secure cloud storage with Indian data centres

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

Data Retention

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies:

• Active Accounts: Information retained while your account is active

• Order History: Maintained for 7 years for tax and warranty purposes

• Marketing Data: Removed within 30 days of unsubscribing

• Inactive Accounts: Data deleted after 3 years of inactivity

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Access and Control

Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information. View all personal information we hold about you.

Right to Delete: You may have a right to request that we delete personal information we maintain about you. Request complete deletion of your data (some information may be retained for legal compliance).

Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you. Modify your account details, preferences, and addresses.

Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions. Download your information in a standard format.

Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Marketing Preferences

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

• Email Unsubscribe: Use links in emails or account settings

• SMS Opt-out: Reply STOP to SMS messages

• Personalisation: Turn off personalised recommendations in your account

How to Exercise Your Rights

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. Email us at customercare@bambooedge.com or use the "Privacy Settings" section in your account.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users and Data Transfers

Your data is primarily stored and processed in India. Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries. If international transfers are necessary, they will be protected by appropriate safeguards and security measures.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or website notice. Stay informed by checking this page periodically for the latest version.

Contact Us

Questions or Concerns? We're here to help with any privacy-related questions.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Email: customercare@bambooedge.com

Phone: +91 98765 43210 (Mon-Sat, 9 AM - 6 PM IST)

Address: BambooEdge Industries Pvt. Ltd., D-503, Nirmal Exotica, Chandkheda, Gandhinagar, India - 382424

Response Time: We aim to respond to all privacy inquiries within 48 hours.

By using BambooEdge's website and services, you agree to the collection and use of information as described in this Privacy Policy.