Shipping policy

SHIPPING AND DELIVERY POLICY

Bamboo Edge | bambooedge.com | Last Updated: 15 January 2026

Thank you for choosing BambooEdge as your source for eco-friendly bamboo products. This Shipping and Delivery Policy provides important information about our shipping policies and procedures. We aim for fast, reliable and eco-friendly fulfillment across India.

Please review this information carefully before placing your order. All delivery times are estimates from order confirmation and may vary based on location, product availability, and external factors such as weather conditions, strikes, or logistical disruptions.

1. Order Processing Time

Order Confirmation: Once you place an order on our website, you will receive an email/SMS confirmation acknowledging receipt of your order. This confirmation does not mean your order has been shipped.

Processing Time: Orders are typically processed within 1-2 business days. Please allow us this time to prepare your items for shipment, conduct quality checks, and ensure everything is in order before sending it out for delivery. Please note that order processing time does not include weekends or public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Custom or Pre-Order Items: Processing for made-to-order or pre-order items may take longer than standard items. Estimated dispatch dates will be clearly shown on the product page at the time of purchase.

2. Shipping Methods and Options

We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders. The shipping method available for your order will depend on your location and the size/weight of the package. During the checkout process, you will be presented with the available shipping options for your specific order.

Standard Shipping

• Most pincodes: ₹99 flat rate (may vary by promotion)

• Delivery estimate: 3-8 business days from dispatch depending on location

Express Shipping

• Available in metro and many tier-1 cities: ₹199-₹299 (exact rate shown at checkout)

• Delivery estimate: 1-3 business days from dispatch

Free Shipping

• Free standard shipping on orders above ₹999 for eligible pincodes

• Thresholds may change during promotional periods

Cash on Delivery (COD)

• COD may be available in select pincodes only

• COD convenience charge (e.g., ₹50) may apply and will be shown at checkout

• COD eligibility and limits (e.g., maximum order value) are displayed during checkout

3. Delivery Timelines

We've built a shipping and delivery system designed to get your products to your doorstep in a timely manner. With BambooEdge, you can expect fast and reliable shipping. The following are estimated delivery times from the date of dispatch:

Metro Cities (Mumbai, Delhi NCR, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad):

• Standard Shipping: 3-5 business days

• Express Shipping: 1-3 business days

Other Cities & Towns:

• Standard Shipping: 5-8 business days

• Express Shipping: 3-5 business days

Remote/Rural Areas:

• Standard Shipping: 8-12 business days

Note: Timelines are indicative and start after the order leaves our warehouse. Peak seasons, heavy rains, strikes, or railway/road disruptions can cause delays beyond our control.

4. Shipping Costs

Shipping costs are calculated based on the destination, package weight, and shipping method selected during checkout. The exact shipping cost for your order will be displayed before you finalize your purchase. We strive to provide competitive shipping rates while ensuring the safe and prompt delivery of your items.

5. Shipping Partners & Order Tracking

Shipping Partners: We partner with trusted couriers such as Delhivery, Blue Dart, DTDC and India Post. The specific courier used depends on destination, package size and service level selected.

Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email/SMS containing the tracking information for your package. You can use this tracking number to monitor the progress of your shipment. You can also track orders from My Account > Orders on our website. Tracking information may take some time to update, so please allow for a brief delay between receiving the email and the tracking status becoming available.

Delivery Attempts: Couriers will attempt delivery as per their policy. If you miss a delivery, they may attempt re-delivery or return the package to sender after a specified period. Please follow the courier's instructions or contact our support for assistance.

6. Packaging & Sustainability

Eco-Friendly Packaging: BambooEdge uses recyclable and minimal packaging wherever possible to reduce waste and protect products during transit. We are committed to sustainable practices in all aspects of our operations.

Fragile Items: Items marked fragile are packed with additional protective material. Please inspect fragile items upon delivery and report any damage immediately (within 24 hours).

7. Delivery & Receipt

Delivery Address: Please ensure that the shipping address provided during checkout is accurate and complete, including PIN code and phone number. We cannot be held responsible for delays or misdelivery caused by incorrect or incomplete address information. BambooEdge is not responsible for non-delivery due to incorrect address or insufficient directions.

ID & Signature: For COD deliveries or high-value orders, delivery personnel may ask for ID and signature at the time of delivery for verification purposes.

Acceptance & Inspection: Please inspect the package at the time of delivery. If the packaging is damaged, please note it with the courier, take photos, and either refuse delivery or accept with reservation. Then contact our support team within 24 hours for assistance.

8. Address Changes and Order Modifications

Change of Address: If you need to make changes to your shipping address after placing an order, please contact our customer support team as soon as possible. If the order has not been dispatched, we will attempt to update the address. Once dispatched, address changes may not be possible.

Order Cancellation: Orders can be cancelled before dispatch via your account or by contacting support. If the order has been dispatched, our return and refund policies will apply.

9. Failed Deliveries & Returns to Warehouse

If a courier is unable to deliver due to an incorrect address, failed contact attempts, or refusal to accept delivery, the order may be returned to our warehouse.

Returned orders may incur return shipping charges. We will contact you before re-shipping, and any additional shipping charges will be billed to you unless the return was due to our error.

10. Lost or Stolen Packages

If tracking shows your order as delivered but you have not received the package, please contact us within 7 days of the delivery date. We will initiate a courier investigation to locate your package.

If the courier confirms loss or theft, we will offer a replacement or refund after verification. However, we are not responsible for packages confirmed as delivered by the courier to the correct delivery address.

11. International Shipping

Currently, BambooEdge primarily ships within India. If international shipping is available for select items, shipping charges, delivery timelines, and any additional information will be displayed at checkout.

Customs and Import Duties: For international orders, please be aware that customs or import duties may be levied by the destination country. These fees are the responsibility of the recipient and are not included in the product price or shipping charges. International customers are responsible for import duties and local taxes. Customs policies vary from country to country, so we recommend contacting your local customs office for more information on applicable duties or taxes.

12. Shipping Restrictions

While we strive to offer shipping across India and select international destinations, there may be certain countries, regions, or pincodes where shipping is not available due to legal restrictions, courier limitations, or logistical challenges.

If you encounter any issues while attempting to place an order for a specific destination, please contact our customer support team, and we will do our best to assist you.

13. Special Circumstances

• High-value, bulky or oversized items may have special shipping terms including separate shipping fees, longer lead times, or scheduled delivery windows. Details will be clearly shown on the product page.

• Government restrictions, festival periods, or lockdown-related restrictions may affect delivery timelines. We will communicate any significant delays as soon as we become aware of them.

14. Contact & Support

If you have any further questions or concerns regarding our shipping and delivery policies, or need assistance with tracking, courier issues, or delivery problems, please feel free to reach out to our customer support team:

Email: customercare@bambooedge.com

Phone: +91 98765 43210 (Mon-Sat, 9 AM - 6 PM IST)

Address: BambooEdge Industries Pvt. Ltd., D-503, Nirmal Exotica, Chandkheda, Gandhinagar, Gujarat - 382424

Response Time: We aim to acknowledge shipping queries within 24-48 hours and resolve shipping issues promptly.

15. Updates to This Policy

We may update this Shipping and Delivery Policy to reflect changes in shipping partners, fees, service levels, or for other operational reasons. We will post the latest version on this page with an updated "Last updated" date. Our Shipping and Delivery policies are subject to change without prior notice. Please refer to the most recent version available on our website.